Frequently asked questions
How long does shipping take?
Orders are typically processed within 2–5 business days.
Shipping usually takes 7–15 business days depending on your location.
Please note that delivery times may vary during holidays or high-demand periods.
Can I track my order?
Yes! Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking information to update.
What is your return policy?
We accept returns or replacements for damaged or defective items only.
If you receive a damaged product, please contact us within 7 days of delivery with photos of the item.
Unfortunately, we do not accept returns for change of mind or incorrect orders.
Can I cancel my order?
Orders can be canceled within 12 hours of purchase.
After this period, orders may already be processed and prepared for shipment, so cancellations may no longer be possible.
Will I need to pay customs fees or import taxes?
Depending on your country, customs fees or import taxes may apply.
These charges are the responsibility of the customer. In most cases, additional fees are not required.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, as well as PayPal and other secure payment methods available at checkout.
What should I do if my order hasn’t arrived?
If your order has not arrived within the estimated delivery time, please contact us at our support email.
We will investigate the issue and help resolve it as quickly as possible.